Introduction: The Most Important Healthcare Decision Your Family Will Make
The selection of a Primary Care Physician (PCP) is frequently perceived as a routine administrative step in managing one's health. However, a robust body of clinical evidence positions this choice not as a simple task, but as the single most critical healthcare decision a family will make. The establishment of a long-term, trusting relationship with a primary care physician is a cornerstone of lifelong health, yielding profound and measurable benefits. Compelling data reveals that U.S. adults who have a designated PCP experience, on average, 33% lower health care costs and a 19% lower probability of premature death compared to individuals who only receive care from specialists.1 This is not a trivial statistical variation; it represents a fundamental difference in health trajectory and longevity, underscoring the clinical gravity of the decision.
This physician serves as the "quarterback" of a family's healthcare team, a central coordinator and trusted advocate in an increasingly fragmented and complex medical landscape.2 The role transcends the treatment of acute, common illnesses. A dedicated PCP is the longitudinal historian of a family's health, tracking changes over decades, understanding the interplay of genetics and environment, and coordinating care across a network of specialists, hospitals, and other health services.4 They are the first point of contact for any new or undiagnosed health concern and provide continuous, comprehensive management for chronic conditions, ensuring that all pieces of a patient's health puzzle are viewed as a coherent whole.1
The purpose of this report is to provide a comprehensive, evidence-based framework to empower families to navigate this pivotal choice with the rigor and confidence of a medical professional. The process of finding the right PCP can feel daunting, but it can be deconstructed into a series of manageable, logical, and actionable steps. This guide will move methodically from the foundational principles of primary care to the granular details of vetting a physician's credentials and practice philosophy, equipping families with the knowledge to forge a lasting partnership for a healthier future.
Section 1: The Clinical Imperative of Primary Care: Why This Relationship is Foundational to Your Health
To fully appreciate the importance of selecting the right PCP, one must first understand the clinical and scientific basis for primary care's central role in the healthcare system. This section builds an irrefutable, evidence-based case for its value, moving beyond platitudes to demonstrate its profound and measurable impact on individual and population health.
1.1. Defining the Modern Primary Care Physician (PCP): Beyond the "General Practitioner"
The term "primary care" has evolved significantly. It is no longer synonymous with the historical "general practitioner" who simply treated common ailments. The American Academy of Family Physicians (AAFP) provides a formal, modern definition: primary care is the provision of integrated, accessible health care services by physicians and their teams who are accountable for addressing a large majority of personal health care needs, developing a sustained partnership with patients, and practicing in the context of family and community.4
This model of care is defined by several key characteristics. It is comprehensive, continuous, and coordinated. Central to this definition is the concept of the PCP as a specialist trained to manage the "undifferentiated" patient.4 This refers to an individual presenting with any new sign, symptom, or health concern, regardless of its origin—be it biological, behavioral, or social—or the organ system involved.4 This unique skill set differentiates the PCP from organ-specific specialists, who are trained to manage problems after they have been diagnosed and triaged. The PCP's scope of practice is intentionally vast, encompassing:
Health Promotion and Disease Prevention: Proactively guiding patients toward healthier lifestyles and providing preventive services like immunizations and screenings.1
Health Maintenance: Providing ongoing care to maintain wellness and function over a lifetime.1
Counseling and Patient Education: Serving as a trusted source of information and guidance on a wide range of health topics.4
Diagnosis and Treatment of Acute and Chronic Illnesses: Managing everything from minor infections to complex, long-term conditions like diabetes and heart disease across a variety of settings, including the office, hospital, and via telehealth.4
1.2. The Evidence-Based Benefits: A Data-Driven Look at the Impact of Primary Care
The value of primary care is not merely theoretical; it is supported by a wealth of clinical and population health data. Establishing a relationship with a PCP is one of the most impactful investments a family can make in its long-term health and financial well-being. The evidence demonstrates a clear and consistent correlation between access to primary care and improved outcomes.
Reduced Mortality and Lower Costs: As previously noted, the most striking evidence comes from studies showing that adults with a PCP have 33% lower healthcare costs and a 19% lower odds of dying compared to those who only see specialists.1 This dual benefit of improved longevity and reduced financial burden highlights the efficiency and effectiveness of the primary care model.
Improved Maternal and Child Health: The impact begins at the earliest stages of life. Research has found that an increase of just one primary care physician per 10,000 people in a population is associated with a measurable decrease in both infant and adult mortality, as well as a 3.2% reduction in the rate of low birth weight infants.1
Higher Rates of Preventive Care: A continuous relationship with a PCP makes it significantly more likely that patients will receive essential preventive services. This includes critical immunizations and timely screenings for conditions like hypertension (high blood pressure) and hyperlipidemia (high cholesterol), which are major risk factors for heart disease and stroke.1 Early detection and management of these conditions are paramount to preventing catastrophic health events.
Better Public Health Outcomes: The benefits of primary care extend beyond individual patients to the entire community. States with higher ratios of PCPs to population consistently demonstrate better public health metrics, including lower rates of smoking and obesity, and higher rates of seatbelt use.1 This suggests that PCPs play a vital role in promoting healthier behaviors at a population level.
Enhanced Health Equity: In the United States, primary care stands as the only medical discipline that has been historically demonstrated to improve health equity.10 Family physicians, in particular, provide the majority of care for America's underserved rural and urban populations.9 They are uniquely positioned to identify and address the social determinants of health (SDoH)—the conditions in the environments where people are born, live, learn, work, and age that affect a wide range of health outcomes.2 A physician who understands the context of a patient's life, including factors like income, education, and access to resources, can provide more effective and equitable care.12
This data paints a clear picture. The decline in the percentage of Americans reporting a usual source of care, which fell from 84% in 2000 to 74% in 2019, is not merely a statistical curiosity; it represents a looming public health challenge.10 Given the powerful, positive outcomes directly linked to having a PCP, this trend suggests a future with higher healthcare costs, more preventable deaths, lower screening rates, and worsening health disparities. The personal search for a PCP is therefore not just an act of self-interest but a proactive step that contributes to a healthier society.
1.3. The Patient-Centered Medical Home (PCMH): Your "Home Base" for Health
A key innovation in modern primary care is the Patient-Centered Medical Home (PCMH) model. It is crucial to understand that a PCMH is not a physical building, but rather a philosophy and a model of care delivery.13 It is an approach that fosters a robust partnership between the patient, their family, and their primary care team, which is led by their physician.13 The goal of the PCMH is to provide care that is comprehensive, coordinated, and tailored to the patient's unique needs and preferences.
The core principles of the PCMH model include 13:
Patient-Centered: The model supports patients in managing their own care and ensures that patients and their families are fully informed partners in developing care plans.
Comprehensive: A dedicated team of providers is accountable for the patient's full spectrum of physical and mental health needs, from prevention and wellness to acute and chronic care.
Coordinated: Care is meticulously organized across the entire healthcare system, including specialists, hospitals, home health agencies, and community support services. The PCP acts as the central hub within a "medical neighborhood," ensuring seamless communication and transitions of care.12
Accessible: The model emphasizes delivering services with shorter wait times, extended hours, and 24/7 access to the care team through telephone or secure electronic portals.
Committed to Quality and Safety: The practice uses evidence-based medicine, health information technology, and quality improvement processes to guide clinical decisions and enhance patient safety.
This model has been shown to be highly effective in managing chronic diseases, improving both patient and provider satisfaction, and achieving significant cost savings, making it a benchmark for high-quality primary care.16
Section 2: Decoding Primary Care Specialties and Credentials: Matching Expertise to Your Family's Unique Needs
Once a family understands the foundational importance of primary care, the next step is to determine which type of provider is the best fit for their unique health profile. The field of primary care is not monolithic; it comprises several distinct specialties, each with its own training focus, patient population, and practice philosophy. This section serves as a clinical guide to these specialties and the credentials of the professionals who practice within them, enabling a more strategic and informed selection process.
2.1. The Core Primary Care Physician Specialties
The choice of a PCP specialty is a strategic decision that should reflect a family's current and future health priorities. It is not merely a logistical question of who can see which family member, but a long-term consideration of which physician partner is best equipped for the family's entire health journey.
Family Medicine (The Whole-Family Specialist): Physicians specializing in family medicine are trained to provide comprehensive care for individuals of all ages, from newborns to the elderly—a scope often described as "cradle-to-grave" care.9 Their three-year residency is exceptionally broad, providing in-depth training across six major medical areas: pediatrics, internal medicine, obstetrics and gynecology, surgery, psychiatry and neurology, and community medicine.9 This holistic training makes them uniquely qualified to serve as the single, central physician for an entire family. They are adept at understanding the family context—how genetics, environment, and interpersonal dynamics impact health—and can manage the care of multiple generations simultaneously.9 Family physicians often provide a wider range of in-office procedures, such as skin biopsies and joint injections, than other primary care specialists.9 For a family seeking the convenience and continuity of a single, trusted doctor who can grow with them through all life stages, the family physician is an ideal choice.
Internal Medicine (The Adult Specialist or "Internist"): Physicians specializing in internal medicine, known as internists, focus exclusively on the healthcare of adults, typically from age 18 onward.20 Their three-year residency training places a strong emphasis on inpatient (hospital-based) medicine and the diagnosis and management of complex, multi-system chronic diseases that affect adults.23 The American College of Physicians refers to them as "doctors for adults".23 Internists are particularly skilled at solving puzzling diagnostic problems and managing severe chronic illnesses where multiple conditions may affect a single individual.23 For an adult with a complex personal health history or multiple chronic conditions, an internist's deep diagnostic expertise can be invaluable.
Pediatrics (The Child and Adolescent Specialist): Pediatricians are specialists dedicated to the care of infants, children, and adolescents, typically from birth through age 18 or 21.8 Their training is focused entirely on the unique physiology of growing bodies, including developmental milestones, childhood immunizations, and the management of diseases common in youth.24 They are also experts in communicating with children and adolescents, creating a comfortable and trusting environment for their younger patients.25 For families who prioritize a physician with the most specialized knowledge of children's health, a pediatrician is the definitive choice for their kids.
Geriatrics (The Senior Specialist): Geriatrics is a sub-specialty of either internal medicine or family medicine that focuses on the complex medical, social, and functional challenges of aging.20 Geriatricians are experts in managing the care of older adults, particularly those with multiple chronic conditions and who take numerous medications (a condition known as polypharmacy).26 They are adept at addressing issues like frailty, memory loss, and maintaining independence.27
Med-Peds (Combined Internal Medicine and Pediatrics): This is a distinct specialty requiring a four-year residency program that leads to board certification in both internal medicine and pediatrics.24 Med-Peds physicians are qualified to care for patients of all ages, combining the deep adult-disease knowledge of an internist with the comprehensive child-health knowledge of a pediatrician. They are particularly well-suited to manage the care of patients with complex conditions that begin in childhood (like cystic fibrosis or congenital heart disease) as they transition into adulthood.
Obstetrics and Gynecology (OB/GYN): While OB/GYNs are specialists in female reproductive health, pregnancy, and childbirth, they often serve as the primary care provider for many healthy women.8 They provide essential preventive care, such as Pap tests and screenings. However, for non-gynecological health issues, it is generally recommended that women also establish care with a family medicine or internal medicine physician to ensure all aspects of their health are managed comprehensively.25
2.2. Understanding the Broader Care Team: Credentials and Roles
In modern primary care, a patient is often choosing a practice culture and a collaborative team, not just a single doctor. It is common and beneficial for care to be delivered by a team of professionals, and understanding their credentials is key.
MD (Doctor of Medicine) vs. DO (Doctor of Osteopathic Medicine): Both MDs and DOs are fully licensed physicians who have completed four years of medical school followed by residency training of three years or more.6 They are legally and professionally equivalent, with the ability to prescribe medication and perform surgery. The primary distinction lies in their training philosophy. DOs receive all the training that MDs do, but with the addition of several hundred hours of training in osteopathic manipulative treatment (OMT), a hands-on method used to diagnose and treat musculoskeletal issues.28 While both provide excellent care, a DO's approach may be perceived as more holistic, focusing on the body's interconnected systems.
Nurse Practitioners (NPs) and Physician Assistants (PAs): Often referred to as advanced practice providers, NPs and PAs are highly trained and licensed healthcare professionals who are integral members of the primary care team.3 They work in partnership with physicians and are qualified to conduct physical exams, diagnose and treat common illnesses and injuries, order and interpret tests, and prescribe medications.28 In many practices, patients may see an NP or PA for acute visits or follow-up appointments, which improves access to care. The quality of these providers and their seamless collaboration with the physician are critical components of a high-functioning practice. Therefore, when vetting a practice, it is wise to inquire about the entire care team and how they work together to manage patient care.
The following table offers a comparative analysis to help families weigh the most common primary care specialty choices.
Table 1: Comparative Analysis of Primary Care Specialties for a Family
Section 3: A Methodical Approach to Your Search: A Step-by-Step Clinical Guide
Embarking on the search for a new PCP requires a structured, methodical approach. This process can be broken down into three distinct phases: assembling a list of potential candidates, conducting thorough due diligence, and making a final selection based on a direct consultation. The search process itself can be a diagnostic tool; how a practice handles these initial interactions often provides a clear preview of the patient experience. A practice that is difficult to engage with during the search phase will likely be difficult to engage with when a family member is sick and vulnerable.
3.1. Phase I: Assembling Your Candidate List
The initial phase focuses on generating a high-quality list of potential PCPs who meet foundational logistical and reputational criteria.
Step 1: Start with Your Insurance Network. This is the non-negotiable first step to ensure financial viability. A provider who is "in-network" has a contract with an insurance company to provide services at negotiated, discounted rates.30 Seeing an "out-of-network" provider can result in significantly higher out-of-pocket costs or the need to pay for the entire visit yourself.30 To find in-network providers, one should 31:
Log in to the member portal on the health insurance plan's website.
Navigate to the "Provider Directory" or "Find a Doctor" tool.
Use the search filters to specify the desired specialty (e.g., Family Medicine, Internal Medicine), location (city or ZIP code), and, if available, whether the provider is accepting new patients.32
Alternatively, call the member services number on the back of the insurance card for assistance.
Step 2: The Science of Referrals. Word-of-mouth recommendations are a powerful tool for identifying high-quality physicians because they come with a layer of trust and firsthand experience.33
From Your Social Network: When asking friends, family, and colleagues for recommendations, it is important to probe beyond a simple "I like my doctor." Ask specific questions to understand why they are satisfied: "Is the doctor a good listener?" "Is it easy to get an appointment when you're sick?" "Does the office staff communicate well?".34
From Other Healthcare Professionals: Other trusted health professionals, such as a specialist, pharmacist, or dentist, often have a unique, behind-the-scenes perspective on the local medical community. They may be aware of which PCPs have a reputation for thoroughness and good communication.30
From a Current or Former PCP: If a family is moving or if their current PCP is retiring, asking that physician for a recommendation is an excellent strategy. They may have colleagues in the new area or know of respected practices.30
Step 3: Leveraging Reputable Physician Finders. Several independent online tools can be used to supplement and cross-reference the search.
Castle Connolly Top Doctors: This is a highly respected resource that identifies top physicians through a rigorous peer-nomination and vetting process. Only about 7% of practicing physicians in the U.S. earn the "Top Doctor" designation, making it a strong signal of quality and peer esteem.35 The search tool allows users to filter by specialty, location, insurance, and reason for visit.35
AMA DoctorFinder: The American Medical Association (AMA) provides this online locator with basic professional information on virtually every licensed physician in the United States. The data is verified by primary sources like medical schools and licensing boards, making it a reliable tool for confirming a physician's credentials.37
Medicare.gov Care Compare: For families with members enrolled in Medicare, this official government tool is essential. It allows users to search for Medicare-enrolled clinicians and, where available, view performance information on quality measures.39
3.2. Phase II: Comprehensive Vetting and Due Diligence
Once a candidate list is assembled, the next phase involves a critical background check. This due diligence is a non-negotiable step to ensure patient safety and verify a physician's qualifications. It is important to recognize that a "clean" record is the minimum standard, not the gold standard. The absence of negative information is not the same as the presence of positive indicators of excellence. The search must pivot from "Is this doctor unsafe?" to "Is this doctor excellent?"
Step 4: Verify Board Certification.
Significance: Board certification is a voluntary process, but it is a crucial indicator that a physician has gone beyond the basic requirements of medical licensure to meet higher, nationally recognized standards of knowledge, skill, and experience in their specialty.41
Verification Process: The most reliable way to verify certification is through the American Board of Medical Specialties (ABMS) "Certification Matters" website (certificationmatters.org).43 Users can search for a physician by name and specialty to confirm their certification status.45 For Doctors of Osteopathic Medicine (D.O.s), certification can also be checked via the American Osteopathic Association (AOA). Another certifying body is the American Board of Physician Specialties (ABPS).46
Step 5: Check Medical Licensure and Disciplinary History.
Significance: A medical license, granted by a state medical board, is the legal prerequisite to practice medicine. These boards are also responsible for investigating complaints and disciplining physicians for unprofessional, incompetent, or unethical conduct.47
Verification Process:
State Medical Board Websites: Every state and territory has a medical board with a website that allows the public to look up a physician's license status. These sites will often provide public records of any disciplinary actions or board orders.49 A comprehensive directory of state medical boards is maintained by the Federation of State Medical Boards (FSMB).52
FSMB DocInfo: For a more comprehensive, national search, the FSMB provides a free public tool called DocInfo.org.54 This database aggregates licensure and disciplinary information from all state boards, making it an invaluable resource for identifying any actions taken against a physician in any state. This is particularly important, as some physicians may move to a new state to practice after being disciplined in another.54
Step 6: Research Educational Background and Hospital Affiliations.
Education: A physician's medical school and residency training program can provide insight into their clinical foundation. This information is typically available on the practice's website, the physician's biography on an affiliated hospital's website, or through tools like the Medicare Care Compare site.57
Hospital Affiliations: It is critical to know which hospitals a physician has admitting privileges at, as this is where a patient would likely be treated if hospitalization is required.30 The quality of these affiliated hospitals is an important consideration. Affiliation with a reputable academic medical center or teaching hospital can be a strong positive indicator, suggesting the physician is connected to an environment of learning and advanced care.59
3.3. Phase III: The Consultation and Final Selection
The final phase moves from remote research to direct interaction, which is essential for assessing the crucial element of interpersonal fit.
Step 7: The "Meet and Greet" and Key Questions. If the practice allows, scheduling a brief "meet and greet" appointment can be highly informative.33 This is an opportunity to interview both the physician and the office environment. A prepared list of questions is essential.
Questions about Practice Philosophy: "What is your philosophy of care?" "How do you view the patient-doctor relationship—do you see it as a partnership?".61
Questions about Logistics and Accessibility: "What are your office hours, including any evening or weekend availability?" "How are after-hours calls and emergencies handled?" "Do you offer telehealth/virtual visits?" "What is the typical wait time for a sick visit versus a routine check-up?".62
Questions about Communication: "What is the best way to communicate with the care team—via phone or a patient portal?" "What is the practice's policy on response times for patient messages?".61
Questions about Care Coordination: "Which hospitals are you affiliated with?" "How does your practice handle referrals to specialists to ensure care is coordinated?".33
Step 8: Evaluating the First Visit. After an initial appointment, the family should reflect on the experience using a mental checklist.34
The Physician: Did the physician listen attentively? Did they treat family members with respect? Were explanations clear and understandable? Did they seem thorough and knowledgeable?
The Staff and Environment: Was the office staff professional, respectful, and helpful? Was the office clean, organized, and comfortable? Was the wait time reasonable?
The Overall Fit: The importance of a trusting, comfortable relationship cannot be overstated. If the fit does not feel right for any reason, it is perfectly acceptable and wise to continue the search.33
Section 4: Advanced Considerations for Your Family's Unique Health Profile
While the general framework for finding a PCP applies to everyone, many families have unique health profiles that require more specific considerations. This section addresses the nuanced decisions involved in selecting a provider for families with diverse age ranges, complex medical needs, children with special needs, and aging parents.
4.1. The Unified vs. Specialized Approach: One Doctor for All or Specialists for Each?
A fundamental decision for a family unit is whether to consolidate care with a single family physician or to use a team of specialists (e.g., a pediatrician for the children and an internist for the adults).
The Case for a Single Family Physician: The primary advantages of this model are unparalleled convenience and continuity of care.18 Having one physician who cares for every member of the family—from infancy through adulthood and into the senior years—creates a deep, longitudinal understanding of the family's health. This physician is uniquely positioned to recognize patterns in family history, genetics, and shared environmental factors that might be missed in a fragmented care model.23 For example, when a family physician diagnoses a grandparent with a condition that has a strong genetic component, such as early-onset heart disease or certain cancers, they are not relying on patient recall to manage the risk for other family members. They know the family history firsthand and can proactively recommend earlier or more frequent screenings for the adult children, an advantage that is nearly impossible to replicate in a disconnected system. Furthermore, the logistical benefits are significant, including the ability to schedule appointments for multiple family members on the same day and maintaining a single, centralized medical record for the entire family.19
The Case for a Specialized Team (Pediatrician + Internist): This approach ensures that each family member receives care from a physician with the most specialized training for their specific life stage. A pediatrician's practice is entirely dedicated to the nuances of child health, growth, and development.25 An internist, conversely, is an expert in the complex, multi-system diseases that often affect adults.23 This model may be preferable for a family in which the children have routine health needs but one of the adults is managing multiple, severe chronic conditions that would benefit from an internist's deep diagnostic and management expertise.
Regardless of the model chosen, the role of the PCP as the central care coordinator remains paramount. If a family utilizes multiple physicians, it is crucial to ensure that these providers have a system for communicating and sharing information to prevent dangerous gaps in care.15
4.2. Managing Complex Care: A Look at Family Care Coordination
The true test of a primary care practice often comes when managing a family with diverse and complex health needs. The PCP must function not only as a skilled clinician but also as an expert project manager. To illustrate this, consider a hypothetical family: a 45-year-old mother with newly diagnosed hypertension and significant work-related stress; her 10-year-old son with well-managed asthma; and her 75-year-old father, who lives with the family and has type 2 diabetes and early-stage dementia.
A high-functioning PCP, likely a family physician in this scenario, would coordinate this family's care through a multi-faceted approach 67:
Centralized Information Hub: The PCP serves as the single repository for all medical information. They understand the interconnectedness of the family's health—for instance, how the stress of caring for her father (the grandfather) could be a contributing factor to the mother's hypertension.69
Expert Referral Management: The PCP initiates and manages referrals for the grandfather to see a neurologist for his dementia and a geriatric specialist for overall care management. Crucially, the PCP ensures these specialists receive a comprehensive medical history and that their recommendations are integrated back into a single, coherent care plan, avoiding conflicting advice or prescriptions.70
Proactive Shared Plan of Care (SPoC): The physician works collaboratively with the entire family to develop a SPoC. This plan goes beyond prescriptions; it sets patient-centered goals (e.g., "What matters most to you?") and anticipates future needs. The PCP might connect the family with community resources like adult day care for the grandfather or a caregiver support group for the mother.71
Leveraging the Care Team: The PCP utilizes their entire team. A nurse or medical assistant might provide education on a low-sodium diet that benefits both the mother's hypertension and the grandfather's diabetes. A care coordinator on staff would be tasked with following up to ensure specialist appointments were made and attended, and that all three family members are adhering to their respective medication regimens.72
For families with such needs, their evaluation of a potential PCP must go beyond clinical knowledge. They should probe the practice's operational competence by asking questions like: "Can you walk me through your process for a new referral?" or "What systems does your office use to track follow-ups and share information with other providers?"
4.3. Finding a PCP for a Child with Special Needs
For parents of a child with special health care needs, such as autism spectrum disorder (ASD), attention-deficit/hyperactivity disorder (ADHD), or other developmental or physical disabilities, finding the right PCP is a task of utmost importance.
Key Qualities to Look For: The ideal provider should have explicit experience with and a genuine interest in working with children with special needs.73 The relationship must be a true partnership, with the physician respecting the parents' expertise on their own child and working collaboratively to develop and update care plans.73
The Medical Home is Non-Negotiable: For these families, the Patient-Centered Medical Home is not a "nice-to-have"; it is an absolute necessity. The PCP must function as an expert care coordinator, acting as the central link between the family and a complex network of pediatric sub-specialists, physical or behavioral therapists, school staff, and community support services.73
Specific Questions for Vetting a PCP:
"What is your experience working with children with [child's specific condition]?" 73
"How does your office coordinate care and communicate with specialists, therapists, and the school system?" 73
"Does your clinic's scheduling allow for longer appointment times when complex issues need to be discussed?" 73
"Will you help us navigate the transition to adult care providers when the time comes?" 73
The Role of Developmental-Behavioral Pediatricians: For children with complex developmental or behavioral diagnoses, a developmental-behavioral pediatrician may be a key part of the care team. These physicians have completed additional fellowship training specifically in diagnosing and managing these conditions and often serve as the lead care coordinator in partnership with the child's primary PCP.75
4.4. Choosing a Provider for Aging Parents
Adult children often play a crucial role in helping their aging parents navigate the healthcare system and find appropriate medical care. This process requires a blend of medical knowledge, logistical planning, and sensitivity to the parent's autonomy.
The Role of the Geriatrician: As adults age, their healthcare needs often become more complex. A geriatrician is a physician specially trained in the medicine of aging.26 They are experts in managing multiple chronic conditions, the complex interactions of multiple medications (polypharmacy), and conditions like dementia, frailty, and incontinence.26 A geriatrician should be strongly considered for a parent who is managing several chronic illnesses, is experiencing significant functional or cognitive decline, or has had multiple hospitalizations.76
Logistical and Practical Considerations: Accessibility is a key factor. The physician's office should be conveniently located for both the parent and any caregivers who will provide transportation.77 The physical environment must also be considered—is the building accessible, with ramps and elevators if needed?.78
Assessing a Practice's Senior-Friendliness: Look for practices that demonstrate an understanding of the needs of older adults. This can include offering longer appointment times to discuss multiple issues, having staff who are patient and experienced with seniors, and proactively coordinating care with specialists.26 Some care models, like value-based care programs for seniors, are specifically designed to provide this type of comprehensive, preventive, and personalized care.27
Involving the Parent in the Decision: It is essential to include the aging parent in the selection process as much as possible, respecting their preferences and preserving their sense of autonomy.27 The conversation should be a partnership, focused on finding a physician with whom the parent feels comfortable and can build a trusting relationship.
Section 5: Understanding the Practice Environment: A Deeper Analysis of Logistics and Philosophy
The final layer of analysis in selecting a PCP involves looking beyond the individual physician's credentials to the environment and system in which they practice. The practice model, hospital affiliations, care philosophy, and technological capabilities all have a significant impact on the patient experience and the quality of care delivered.
5.1. Practice Models: Solo vs. Group Practice
The structure of a medical practice represents a fundamental trade-off, often between personalization and access. Understanding this trade-off can help a family align their choice with their highest priorities.
Solo Practice:
Patient Advantages: A solo practice, run by a single physician, offers the potential for a deeply personal and continuous relationship. The patient sees the same doctor at every visit, fostering a strong rapport and a comprehensive understanding of their health history.79 The physician's autonomy allows for greater flexibility in care decisions and practice style, which can feel more individualized.80
Patient Disadvantages: The primary drawback is access and coverage. When the physician is on vacation, ill, or otherwise unavailable, getting care can be challenging.79 Solo practitioners may also have fewer on-site resources (like lab and imaging services) and less administrative support, which can impact efficiency.81
Group Practice (Single-Specialty or Multi-Specialty):
Patient Advantages: Group practices, which involve two or more physicians, typically offer superior access and convenience. It is often easier to secure a same-day or urgent appointment, as another provider in the group can see the patient if their designated PCP is unavailable.81 These practices usually have more robust support staff, more on-site ancillary services, and a structured system for after-hours and weekend call coverage, providing a more resilient safety net for patients.82
Patient Disadvantages: The primary potential downside is a loss of continuity. A patient may see a different provider at each visit, requiring them to repeat their medical history and hindering the development of a deep, long-term relationship with a single doctor.80 Physicians in larger groups may also have less autonomy, being subject to organizational policies regarding appointment length and productivity, which can sometimes lead to a feeling of being rushed.79
5.2. The Significance of Hospital Affiliation: The Teaching Hospital Advantage
A physician's hospital affiliations are a critical, often overlooked, aspect of their practice profile. This determines where a patient will receive care if they need to be hospitalized.
What is a Teaching Hospital? A teaching hospital, also known as an academic medical center, is a hospital that is affiliated with a medical school and is responsible for training future generations of physicians (such as resident physicians and fellows).59 This training is conducted under the close supervision of experienced, board-certified senior physicians known as attending physicians.84
Benefits for Patients: Choosing a PCP affiliated with a teaching hospital can offer distinct advantages:
Access to Cutting-Edge Care: Physicians at academic medical centers are often leaders in their fields, engaged in medical research and the development of new technologies. This environment gives patients faster access to the latest, most innovative treatments and the option to participate in clinical trials.59
A Rigorous, Team-Based Environment: The culture of a teaching hospital is one of constant learning and inquiry. The presence of bright, inquisitive medical students and residents means that more people are reviewing a patient's case. This dynamic challenges senior physicians to stay at the forefront of medical knowledge and can lead to more thorough, higher-quality care.85
Expertise in Complex Cases: Teaching hospitals typically offer the most comprehensive range of specialty and sub-specialty services. They serve as regional referral centers for the most complex, rare, or challenging illnesses and injuries, meaning they have the expertise and resources to manage virtually any condition.59
5.3. Assessing the Philosophy of Care: Finding a True Partner
While technical skill and credentials are foundational, the most important factor in a successful long-term patient-physician relationship is often the philosophical fit. A physician's philosophy of care—their core beliefs about the roles of the doctor and patient, and the ultimate goal of medicine—is a powerful predictor of patient satisfaction, trust, and adherence to treatment. This "good fit" is not a soft, intangible quality; it is a direct contributor to better health outcomes. A patient who feels respected and believes their doctor understands their life goals is far more likely to engage in their own care, which is critical for managing chronic conditions.86
Defining a Care Philosophy: A care philosophy addresses fundamental questions. Is the physician's role simply to diagnose and treat disease, or is it to act as a partner, guide, and educator? Is the focus on symptoms, or on the "whole person" within the context of their life, family, and community?.87
How to Assess a Physician's Philosophy:
Review the Practice Website: Many practices explicitly state their "Philosophy of Care." Look for language that emphasizes partnership, shared decision-making, respect, and patient education.89
Ask Directly and Indirectly: During a consultation, one can ask directly, "Could you describe your philosophy of care?" or "How do you view the doctor-patient relationship?".61 An even more revealing approach is to ask a question inspired by the "What Matters to You?" movement in healthcare: "How do you work with patients to understand what's most important to them, beyond just their medical diagnosis?".86 The answer reveals whether the physician is focused on clinical metrics or on the patient's quality of life.
Listen for Key Themes: Pay attention to the language the physician uses. Do they speak of treating the "whole person"?.87 Do they emphasize the importance of patient education and informed consent?.92 Do they see themselves as a collaborative partner in the patient's health journey?
5.4. Logistics and Accessibility in the Modern Age
The practical aspects of how a patient interacts with a medical practice are crucial for a smooth and effective healthcare experience.
Telehealth: Virtual visits have become a staple of modern primary care. The advantages include significant convenience, improved access for patients in remote areas or with mobility issues, and cost-effectiveness.93 However, there are limitations. The inability to perform a physical exam can hinder diagnosis for certain conditions, and disparities in access to technology (the "digital divide") can be a barrier for some patients.95 It is also important to ensure that telehealth services are well-coordinated with a patient's overall care to avoid fragmentation.96
After-Hours Care: Illness and injury do not adhere to a 9-to-5 schedule. Understanding the options for care when the PCP's office is closed is critical to avoid unnecessary, stressful, and expensive trips to the emergency room. The following table serves as a clinical guide for making the right choice.
Table 2: A Clinical Guide to After-Hours Care
Patient Portals: A secure online patient portal is a key feature of a modern, high-functioning practice. These portals empower patients by providing 24/7 access to their own health information. Typical functions include the ability to send secure messages to the care team, view lab and test results, request prescription refills, and schedule appointments.96 The effective use of a patient portal is a strong indicator of a practice that values patient engagement and communication.
Conclusion: Forging a Partnership for a Healthier Future
The selection of a primary care physician for one's family is a decision with profound, long-term consequences for health, well-being, and financial stability. This report has provided a clinical framework for navigating this process, deconstructing it from a daunting task into a series of deliberate, evidence-based steps. The core principles are clear: recognizing the immense clinical value of the PCP relationship, committing to a rigorous, multi-phase vetting process, and prioritizing a personal and philosophical fit that aligns with the family's unique needs and values.
This process, while detailed, represents a critical investment. The time and effort spent in carefully selecting a provider will be returned manifold in the form of better health outcomes, improved management of chronic conditions, lower healthcare costs, and the peace of mind that comes from having a trusted advocate. Ultimately, the most important members of any healthcare team are the patient and their family. By leveraging this guide to make an informed and empowered choice, a family is not merely finding a doctor; they are forging a vital partnership to build a healthier future.
Works cited
The Importance of Primary Care - Pennsylvania Academy of Family ..., accessed June 15, 2025, https://www.pafp.com/Documents/AAFP%20Importance%20of%20Primary%20Care.pdf
The Vital Role of Primary Care - Perelman School of Medicine at the University of Pennsylvania, accessed June 15, 2025, https://www.med.upenn.edu/primarycarepathway/role-of-primary-care.html
What Is A PCP and Why Do I Need One? - Emory Healthcare, accessed June 15, 2025, https://www.emoryhealthcare.org/stories/wellness/what-is-a-pcp-and-why-do-i-need-one
Primary Care | AAFP, accessed June 15, 2025, https://www.aafp.org/about/policies/all/primary-care.html
The Role of Primary Care Physicians & Why You Need One - Conway Medical Center, accessed June 15, 2025, https://www.conwaymedicalcenter.com/news/topic/primary-care-physicians-role/
en.wikipedia.org, accessed June 15, 2025, https://en.wikipedia.org/wiki/Primary_care_physician
Primary Care - CMS, accessed June 15, 2025, https://www.cms.gov/priorities/innovation/key-concepts/primary-care
What is primary care? Learn why you should partner with a provider for your health, accessed June 15, 2025, https://health.ucdavis.edu/blog/cultivating-health/what-is-primary-care-learn-why-you-should-partner-with-a-provider-for-your-health/2023/06
The Speciality of Family Medicine | AAFP, accessed June 15, 2025, https://www.aafp.org/about/dive-into-family-medicine/family-medicine-speciality.html
Relationships Matter: Primary Care Physicians and Usual Sources of Care - AAFP, accessed June 15, 2025, https://www.aafp.org/pubs/afp/issues/2023/0400/graham-center-primary-care-physicians-and-usual-sources-of-care.html
9 Reasons to Choose Family Medicine | AAFP, accessed June 15, 2025, https://www.aafp.org/students-residents/medical-students/explore-career-in-family-medicine/9-reasons-to-choose-family-medicine.html
Integration of Primary Care and Public Health (Position Paper) - AAFP, accessed June 15, 2025, https://www.aafp.org/about/policies/all/integration-primary-care.html
Patient-Centered Medical Homes - Ohio Department of Health, accessed June 15, 2025, https://odh.ohio.gov/know-our-programs/patient-centered-medical-homes/patient-centered-medical-homes
Patient-Centered Medical Homes - Rhode Island Department of Health, accessed June 15, 2025, https://health.ri.gov/healthcare/patient-centered-medical-homes
Care Coordination | Agency for Healthcare Research and Quality, accessed June 15, 2025, https://www.ahrq.gov/ncepcr/care/coordination.html
Patient-Centered Medical Home (PCMH) Model | Cardiovascular Disease Data, Tools, and Evaluation Resources | CDC, accessed June 15, 2025, https://www.cdc.gov/cardiovascular-resources/php/pcmh-model/index.html
What's a Primary Care Physician (PCP)? | Nemours KidsHealth, accessed June 15, 2025, https://kidshealth.org/en/parents/primary-care-physician.html
What is a Primary Care Provider? 7 Types of PCP Doctors - Baystate Health, accessed June 15, 2025, https://www.baystatehealth.org/articles/choosing-a-primary-care-doctor
The Benefits of Having One Family Doctor for Your Whole Family, accessed June 15, 2025, https://www.northwestfamilyclinics.com/blog/benefits-of-one-family-doctor
Choosing a primary care provider: MedlinePlus Medical Encyclopedia, accessed June 15, 2025, https://medlineplus.gov/ency/article/001939.htm
The difference between family medicine and internal medicine - Piedmont Healthcare, accessed June 15, 2025, https://www.piedmont.org/living-real-change/the-difference-between-family-medicine-and-internal-medicine
Internal Medicine vs. Primary Care: Comparison Guide - AdventHealth, accessed June 15, 2025, https://www.adventhealth.com/primary-care-plus/blog/internal-medicine-vs-primary-care-comparison-guide
Internal Medicine vs Family Medicine: What's the Difference? - American University of the Caribbean, accessed June 15, 2025, https://www.aucmed.edu/blog/internal-medicine-vs-family-medicine-which-is-better
Primary Care Specialties - University of Mississippi Medical Center, accessed June 15, 2025, https://umc.edu/Healthcare/Primary%20Care/Primary-Care-Specialties.html
5 types of primary care doctors | HealthPartners Blog, accessed June 15, 2025, https://www.healthpartners.com/blog/5-types-primary-care-doctors/
Specialists in Aging — Do You Need a Geriatrician? | Johns Hopkins Medicine, accessed June 15, 2025, https://www.hopkinsmedicine.org/health/wellness-and-prevention/specialists-in-aging-do-you-need-a-geriatrician
How to Find the Right Doctor for Your Senior Parent or Loved One - Archwell Health, accessed June 15, 2025, https://archwellhealth.com/news/how-to-find-the-right-doctor-for-your-senior-parents/
The Different Types of Primary Care Providers - | Crystal Run Healthcare, accessed June 15, 2025, https://www.crystalrunhealthcare.com/articles/the-different-types-of-primary-care-providers
Understanding the Role of a Primary Care Provider in Your Health Care Journey, accessed June 15, 2025, https://www.triareahealth.org/news/understanding-the-role-of-a-primary-care-provider-in-your-health-care-journey
Five tips for choosing a new primary care physician | bcbs.com, accessed June 15, 2025, https://www.bcbs.com/news-and-insights/article/five-tips-choosing-new-primary-care-physician
Getting regular medical care | HealthCare.gov, accessed June 15, 2025, https://www.healthcare.gov/using-marketplace-coverage/getting-medical-care/
Find a doctor | Priority Health, accessed June 15, 2025, https://www.priorityhealth.com/member/getting-care/find-a-doctor
Finding a Primary Care Doctor Who's Right for You | TriHealth, accessed June 15, 2025, https://www.trihealth.com/blogs/health-tips/finding-a-primary-care-doctor-who-s-right-for-you
Choosing a Doctor: Quick Tips - MyHealthfinder | odphp.health.gov, accessed June 15, 2025, https://odphp.health.gov/myhealthfinder/doctor-visits/regular-checkups/choosing-doctor-quick-tips
Castle Connolly: Search Top Doctors. Find Trusted Care, accessed June 15, 2025, https://www.castleconnolly.com/
2024 Castle Connolly Top Doctors List | Medical Clinic of Houston, accessed June 15, 2025, https://www.mchllp.com/five-physicians-from-medical-clinic-of-houston-l-l-p-named-to-prestigious-2024-castle-connolly-top-doctors-list/
American Medical Association DoctorFinder - National Organization for Rare Disorders, accessed June 15, 2025, https://rarediseases.org/organizations/american-medical-association-doctorfinder/
AMA Physician Professional Data™ | American Medical Association, accessed June 15, 2025, https://www.ama-assn.org/about/ama-physician-professional-data/ama-physician-professional-data
Care Compare: Doctors and Clinicians Initiative - CMS, accessed June 15, 2025, https://www.cms.gov/medicare/quality/physician-compare-initiative
Find Healthcare Providers: Compare Care Near You | Medicare, accessed June 15, 2025, https://www.medicare.gov/care-compare/
Check a Surgeon's Certification - American Board of Surgery, accessed June 15, 2025, https://www.absurgery.org/check-a-certification/
8 Questions to Ask When Looking for a New Primary Care Physician - Scripps Health, accessed June 15, 2025, https://www.scripps.org/news_items/4897-8-questions-to-ask-when-looking-for-a-new-primary-care-physician
Verify Certification | American Board of Medical Specialties, accessed June 15, 2025, https://www.abms.org/board-certification/verify-certification/
Is My Doctor Board Certified? - Certification Matters, accessed June 15, 2025, https://www.certificationmatters.org/find-my-doctor/
Certification Matters | American Board of Medical Specialties, accessed June 15, 2025, https://www.certificationmatters.org/
How to Check and Verify a Doctor's Board Certification, accessed June 15, 2025, https://www.verywellhealth.com/how-to-check-and-verify-a-doctors-board-certification-2615016
About Physician Discipline - Federation of State Medical Boards, accessed June 15, 2025, https://www.fsmb.org/u.s.-medical-regulatory-trends-and-actions/guide-to-medical-regulation-in-the-united-states/about-physician-discipline/
State Medical Boards - DocInfo, accessed June 15, 2025, https://www.docinfo.org/state-boards
Verify a Licensee | Georgia Composite Medical Board, accessed June 15, 2025, https://medicalboard.georgia.gov/verify-licensee
Look Up a License - Texas Medical Board, accessed June 15, 2025, https://www.tmb.state.tx.us/page/look-up-a-license
Physician and Physician Assistants Disciplinary and Other Actions - NY.Gov, accessed June 15, 2025, https://www.ny.gov/services/physician-and-physician-assistant-disciplinary-and-other-actions
Contact a State Medical Board - FSMB, accessed June 15, 2025, https://www.fsmb.org/contact-a-state-medical-board/
Directory of State Physician Licensing Boards - Medical Legal Support Services, accessed June 15, 2025, https://www.jurismedlegal.com/directory-of-state-physician-licensing-boards/
DocInfo, accessed June 15, 2025, https://www.docinfo.org/
About DocInfo, accessed June 15, 2025, https://www.docinfo.org/about-docinfo
Your Doctor Might Have a Disciplinary Record. Here's How to Find Out. | ProPublica, accessed June 15, 2025, https://projects.propublica.org/graphics/investigating-doctors
The Best Tools, Tips, and Tricks for Researching Doctors as ..., accessed June 15, 2025, https://www.evertrue.com/blog/the-best-tools-tips-and-tricks-for-researching-doctors-as-prospects/
Physician Compare Program, accessed June 15, 2025, https://www.entnet.org/wp-content/uploads/files/Physician-Compare_FactSheet.pdf
Advantages of a Teaching Hospital | University Health, accessed June 15, 2025, https://www.universityhealth.com/patient-visitor-resources/why-choose-university-health/advantages-teaching-hospital
5 Ways to Strengthen Doctor Referral Relationships |, accessed June 15, 2025, https://www.referralsfordoctors.com/2025/01/20/5-ways-to-strengthen-doctor-referral-relationships/
How to Choose a Primary Care Provider | Mass General Brigham, accessed June 15, 2025, https://www.massgeneralbrigham.org/en/about/newsroom/articles/how-to-choose-a-primary-care-provider
Steps for Choosing a Primary Care Provider (PCP) and Making an Appointment | Memorial Sloan Kettering Cancer Center, accessed June 15, 2025, https://www.mskcc.org/cancer-care/patient-education/steps-choosing-primary-care-provider-pcp-and-making-appointment
What to Ask a Doctor Before Choosing One - WebMD, accessed June 15, 2025, https://www.webmd.com/health-insurance/what-to-ask-doctor
How To Find a Primary Care Doctor - AdventHealth, accessed June 15, 2025, https://www.adventhealth.com/primary-care-plus/blog/how-find-a-primary-care-doctor
The Top 10 Benefits of Visiting a Family Doctor | IMG - Intercoastal Medical Group, accessed June 15, 2025, https://www.intercoastalmedical.com/2023/03/24/top-10-benefits-of-visiting-a-family-doctor/
Why Care Coordination Matters in Family Medicine | Elation Health EHR, accessed June 15, 2025, https://www.elationhealth.com/resources/independent-primary-care-practices-blog-elation-health-ehr/coordination-familymed
A Multi-site Case Study of Care Coordination Between Primary Care and Specialty Care - PMC - PubMed Central, accessed June 15, 2025, https://pmc.ncbi.nlm.nih.gov/articles/PMC8989667/
Patient- and Family-Centered Care Coordination: A Framework for Integrating Care for Children and Youth Across Multiple Systems - American Academy of Pediatrics, accessed June 15, 2025, https://publications.aap.org/pediatrics/article/133/5/e1451/32796/Patient-and-Family-Centered-Care-Coordination-A
Coordinating Services to Support Families: Findings from the Head Start Connects Case Studies, accessed June 15, 2025, https://acf.gov/opre/report/coordinating-services-findings-head-start-connects-case-studies
Case Example #1: Stanford Coordinated Care | Agency for Healthcare Research and Quality, accessed June 15, 2025, https://www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-1.html
Family-Centered Care Coordination in an Interdisciplinary Neurodevelopmental Evaluation Clinic, accessed June 15, 2025, https://pmc.ncbi.nlm.nih.gov/articles/PMC7661956/
Patient and Family Engagement in Primary Care: Case Studies - AHRQ, accessed June 15, 2025, https://www.ahrq.gov/patient-safety/reports/engage/casestudies.html
Finding the Right Doctor for Your Child With Special Needs - Family Voices of Wisconsin, accessed June 15, 2025, https://familyvoiceswi.org/resource-library/finding-the-right-doctor-for-your-child-with-special-needs/
Special Needs Primary Care - New Jersey Health System, accessed June 15, 2025, https://www.rwjbh.org/treatment-care/pediatrics/conditions-treatments/pediatric-therapy-services/special-needs-primary-care/
Developmental Doctors - Special Learning, accessed June 15, 2025, https://special-learning.com/developmental-doctors/
How to Find the Best Doctor for Your Elderly Parents - Verywell Health, accessed June 15, 2025, https://www.verywellhealth.com/finding-the-best-doctor-for-elderly-mother-2966664
5 Tips for Finding a New Primary Care Physician for a Parent | The Arbors and The Ivy, accessed June 15, 2025, https://arborsassistedliving.com/blog/5-tips-for-finding-a-new-primary-care-physician-for-a-parent/
17 Questions to Ask When Choosing a New Doctor | National Institute on Aging, accessed June 15, 2025, https://www.nia.nih.gov/health/medical-care-and-appointments/17-questions-ask-when-choosing-new-doctor
Types of Medical Practices | ACP - American College of Physicians, accessed June 15, 2025, https://www.acponline.org/about-acp/about-internal-medicine/career-paths/residency-career-counseling/resident-career-counseling-guidance-and-tips/medical-practice-types
The Pros and Cons of Solo vs. Group Practice - GoodRx, accessed June 15, 2025, https://www.goodrx.com/hcp-articles/providers/solo-vs-group-practice-pros-and-cons
OBGYN Group Practices vs Solo Practitioners - Woman's Health Centers |, accessed June 15, 2025, https://womanshealthcenters.com/obgyn-group-practices-vs-solo-practitioners/
Strength in Numbers: Advantages of Group Practice - APA Services, accessed June 15, 2025, https://www.apaservices.org/practice/business/management/group-advantage
Benefits of a Teaching Hospital - Danville - Sovah Health, accessed June 15, 2025, https://www.sovahhealth.com/danville/benefits-of-a-teaching-hospital
What is a Teaching Hospital | Hospitals in New Jersey, accessed June 15, 2025, https://www.rwjbh.org/for-health-care-professionals/medical-education/what-is-a-teaching-hospital-/
What Makes a Teaching Hospital Different? - Temple Health, accessed June 15, 2025, https://www.templehealth.org/about/blog/what-makes-teaching-hospital-different
To understand patient health priorities, ask: "What matters to you?" | American Medical Association, accessed June 15, 2025, https://www.ama-assn.org/delivering-care/physician-patient-relationship/understand-patient-health-priorities-ask-what
Our Care Philosophy - Boca Raton, FL & West Palm Beach, FL - CoreSmart, accessed June 15, 2025, https://www.cure4pain.com/contents/our-care-philosophy
Practice Philosophy - Reena Patel MD, accessed June 15, 2025, https://www.reenamd.com/practice-philosophy/
Philosophy of Care - Yale Health, accessed June 15, 2025, https://yalehealth.yale.edu/philosophy-care
Philosophy of Care - About Us - Strong Memorial Hospital - Rochester, NY, accessed June 15, 2025, https://www.urmc.rochester.edu/strong-memorial/about-us/care-philosophy
Healthcare philosophy — Maine Integrative Family Care, accessed June 15, 2025, https://mainefamilycare.com/philosophy-of-care
What is your philosophy with medicine and treating patients? - Quora, accessed June 15, 2025, https://www.quora.com/What-is-your-philosophy-with-medicine-and-treating-patients
Pros and Cons of Telemedicine - SBMA Benefits, accessed June 15, 2025, https://www.sbmabenefits.com/the-pros-and-cons-of-telemedicine/
The pros and cons of using telemedicine - WPS Health Insurance, accessed June 15, 2025, https://www.wpshealth.com/blog/?p=the-pros-and-cons-of-using-telemedicine
WHAT IS TELEMEDICINE? WHAT ARE THE PROS AND CONS - CareCloud, accessed June 15, 2025, https://carecloud.com/continuum/telemedicine-pros-and-cons/
Telehealth: Technology meets health care - Mayo Clinic, accessed June 15, 2025, https://www.mayoclinic.org/healthy-lifestyle/consumer-health/in-depth/telehealth/art-20044878
Urgent Care | Your Anthem Care Options, accessed June 15, 2025, https://www.anthem.com/member-resources/urgent-care
What are my care options and their costs? | Member resources | UnitedHealthcare, accessed June 15, 2025, https://www.uhc.com/member-resources/where-to-go-for-medical-care/care-options-and-costs
Immediate & Walk-In Urgent Care - Advocate Health Care, accessed June 15, 2025, https://www.advocatehealth.com/health-services/primary-care/immediate-care